If you receive any incorrect or faulty item please email us immediately at firstname.lastname@example.org or use the "Get In Touch" form and we will resolve the issue for you asap.... Once you have returned the faulty or incorrect item to us we will issue you a full refund or replacement item.
A Pre Order item is an item that has a date given by the manufacturer for release. Ordering a Pre Order item reserves and guarantees the item for you when it is released. The ETA of a Pre Order may change due to the manufacturer.
A Back Order item is an item that we are currently out of stock of, but can order it back in from the manufacturer. It usually takes around 5-10 working days to restock from the manufacturer to us, and then it would take the normal delivery time to get to you.